How to evaluate a Teaching Program through the alumni’s experience: an empirical research that provide insights for teaching optimization


  • Luigina Mortari
  • Roberta Silva



higher education, teaching program, SWOT Analysis, Evaluation, Service Learning


Evaluation is a fundamental step in the optimization process of a Teaching Program, however, in order to place it in a transformative perspective, it is necessary to adopt a dynamic vision, oriented to change. A model able to respond to these needs is the developmental evaluation, according to which evaluation is a fluid process, which should go beyond the summative approach. Its aim is to decode the complexity of reality according to a multidimensional vision, that puts a heuristic perspective at the service of the evaluation, in order to explore reality from non-obvious points of view. This is the humus from which the research here presented is born, a research that investigates a Teaching Program involving unusual interlocutors, such as students who have completed the path and are now involved in professional contexts (alumni). The study, through a qualitative approach, analyzes the experience of 42 alumni who participated in the experimental phase of the Service Learning Program promoted by the University of Verona, in order
to draw from it insights useful to optimize the program itself. The tool chosen to collect the data is SWOT Analysis because of its ability to shed light on the different sides of a complex organization, such as that of a Teaching Program.


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How to Cite

Mortari, L., & Silva, R. (2020). How to evaluate a Teaching Program through the alumni’s experience: an empirical research that provide insights for teaching optimization. ITALIAN JOURNAL OF EDUCATIONAL RESEARCH, (25), 137–150.




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