The improvement of Public Service Motivation among Italian teachers.

Does training matter in a collective intelligence experience?

Abstract

Public employees are essential for the effective delivery of public services. In this perspective, research on Public Service Motivation (PSM) has rapidly expanded in order to understand the unique factors that drive individuals to “do good for others and for society”. One of the most studied effects of PSM is its positive relationship with individual performance.

 For this reason, human resource policy considers maintaining a workforce with high PSM very important. So how do we go about this? Many authors suggest it be done through training.

Given the little attention has been paid to the impact of training more public service-oriented employees, this study attempts to answer the tough question: 'Can we improve teachers PSM by training?

The training course examined is the one organised by the University of Cassino and Lazio Meridionale, aimed at achieving specialisation in teaching students with special needs. PSM and staff training can be closely linked.